newconceptspublishing - Customer FAQs

Customer FAQs > Recieving emails from NCP (4 entries)

I wrote over and over again. Why haven't you responded?

We always reply to our customers. The replys we send, on the other hand, don't always go through. The culprit? Most likely, you signed up for our newsletter, decided you wanted ...
I wrote and asked to have a file sent, but I didn't get the file in the reply.

There's a chance that the person that responded forgot to attach the file, we're only human, but if you've received more than one reply and the file isn't attached, your email ...
I wrote you seven times on Saturday. Why didn't I get a response until Monday?

The long and the short of it-we don't open on Saturday. There are times when an employee will do some work on Saturday or Sunday, but those aren't our regular office ...
When are your office hours?

Our customer service office hours are 8AM-1PM Monday through Friday. We don't open the office on Saturday or Sunday. If you have an issue on one of these days, we will ...